faq
frequently asked questions
1. How can I track my order?
- You will receive a shipping confirmation email with a tracking number once your order is dispatched. You can use this tracking number to monitor the status of your shipment. If you have any issues, please contact our customer support team.
2. Do you ship internationally?
- Yes, we offer international shipping. Delivery times may vary depending on your location but it usually takes our customers 5-8 business days to get their package delivered. Reach out to us if you have any questions about shipping.
3. When will my order ship out?
- All orders are dispatched within 1-3 business days, followed by the shipping times displayed above.
4. Can I cancel or modify my order after it's been placed?
- Orders must be canceled or modified right after they've been placed. Otherwise, our team will have already registered your order in our system and in our carrier's system.
5. How can I contact your customer support team?
- You can reach our customer support team by visiting our contact & support page. We're available to assist you with any questions, concerns, or issues you may have.
IMPORTANT: Please ensure the items in your order are selected correctly because, once they're shipped, they can't be stopped/canceled in transit.
If you have additional questions or need further assistance, please don't hesitate to reach out to our customer support team. We're here to help!