shipping policy
1. Shipping Times & Expected Delivery
- Our delivery timeframe typically ranges from 5-8 business days (depending on your location). Please note that we require a 1-3 business day window to process and fulfill your order (excluding weekends). If you have any questions about the delivery timeline, feel free to reach out to us at nuetise@gmail.com We're here to help!
2. Double Check Your Shipping Address
- We cannot be held accountable for inaccuracies in the shipping address provided by the customer. Therefore, we kindly ask you to carefully review your shipping address before completing the checkout process. Customers are responsible for the correctness of their details and in the event of a failed delivery due to an incorrect address, a new order must be placed by the customer.
- We cannot be held accountable for inaccuracies in the shipping address provided by the customer. Therefore, we kindly ask you to carefully review your shipping address before completing the checkout process. Customers are responsible for the correctness of their details and in the event of a failed delivery due to an incorrect address, a new order must be placed by the customer.
3. Tracking Information
- Once your order is shipped, we will provide you with a tracking number via email. This allows you to easily track the progress of your shipment and stay updated on its estimated delivery date. If you have any questions about tracking your package, or if you never recieved your tracking number, reach out to us and we will send it to you. At times, our email system may experience disruptions, causing automated tracking numbers not to be sent out promptly.
4. Delivered But Not Recieved
- This is a very rare occurrance but in these cases there is not much we can do as it is the carrier who has made the error. Please continue to ask your carrier for additional information on the shipment and delivery.
5. Lost in Transit
- For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
6. International / Worldwide Shipping
- For international orders, please note that additional customs fees, taxes, or duties may apply. These charges are determined by the destination country and are the responsibility of the customer. We recommend checking with your local customs office for more information on any potential fees or restrictions.
If you have additional questions or need further assistance, please don't hesitate to reach out to our customer support team. We're here to help!